Terms of service
Terms of Service
OVERVIEW
Welcome to Eatraw Organic Delivery. The terms “we”, “us” and “our” refer to Eatraw Organic Delivery.
Eatraw Organic Delivery operates this website and store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.
These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services.
By visiting our website, placing an order, or using any part of our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – GENERAL
By placing an order with Eatraw Organic Delivery, you agree to these Terms of Service.
We are committed to providing high-quality organic and specialty products while ensuring transparency and fairness in our operations.
We reserve the right to refuse service to anyone for any reason at any time.
SECTION 2 – PRODUCTS
Eatraw Organic Delivery now offers a curated range of non-perishable products only.
We do not sell refrigerated, frozen, or other temperature-sensitive goods.
All products are shelf-stable and suitable for standard courier transportation unless otherwise specified.
Customers are responsible for reviewing product descriptions and suitability prior to purchase.
SECTION 3 – SHIPPING & DELIVERY
All orders are fulfilled using third-party courier and postal services. Eatraw Organic Delivery does not perform deliveries directly.
Shipping is available Australia-wide.
Delivery timeframes are estimates only and may vary depending on:
-
Courier operations
-
Delivery location
-
Weather or external disruptions
-
Peak shipping periods
Once an order has been dispatched and handed to the courier, responsibility for delivery transfers to the carrier.
Eatraw Organic Delivery is not responsible for delays, missed deliveries, or service interruptions caused by third-party couriers.
Customers must ensure shipping details provided at checkout are accurate and complete.
SECTION 4 – SHIPPING RATES
Shipping rates are calculated automatically at checkout based on:
-
Parcel weight and dimensions
-
Delivery postcode
-
Carrier pricing
Shipping costs are non-refundable once an order has been dispatched.
SECTION 5 – ORDER PROCESSING
Orders are processed within standard business processing times unless otherwise stated.
Processing times may vary during promotional periods, holidays, or high-volume order periods.
Once an order has been packed or dispatched, changes or cancellations cannot be made.
SECTION 6 – PRICING & AVAILABILITY
Product pricing may change without notice due to:
-
Supplier pricing adjustments
-
Market fluctuations
-
Operational costs
While we aim to maintain accurate stock availability, we reserve the right to:
-
Cancel unavailable items and issue a refund
-
Adjust orders where necessary due to stock discrepancies
SECTION 7 – CERTIFIED ORGANIC & PRODUCT CLAIMS
Products labeled “Certified Organic” are verified by accredited certification bodies where applicable.
Products described as “Made with Organic Ingredients” may contain organic components but may not be fully certified organic.
All product information is based on supplier or manufacturer data. Eatraw Organic Delivery is not liable for inaccuracies resulting from supplier changes or third-party information.
Customers are encouraged to contact us for clarification if required.
SECTION 8 – REFUNDS & RETURNS
If an item arrives damaged or incorrect, customers must contact us within 48 hours of delivery with:
-
Order number
-
Description of the issue
-
Photographic evidence
Claims are assessed on a case-by-case basis. Where appropriate, we may offer:
-
Replacement product
-
Store credit
-
Partial or full refund
We do not accept returns for change of mind.
SECTION 9 – LIMITATION OF LIABILITY
Eatraw Organic Delivery is not liable for:
-
Delivery delays caused by courier services
-
Loss or damage occurring after dispatch
-
Incorrect delivery information provided by customers
-
Allergic reactions or sensitivities to purchased products
Customers are responsible for reviewing ingredients and suitability prior to purchase.
SECTION 10 – AMENDMENTS
We reserve the right to update or amend these Terms at any time.
Changes take effect immediately upon publication on our website.
Continued use of our Services constitutes acceptance of updated Terms.
SECTION 11 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
info@eatraworganicdelivery.com.au