Shipping policy
Shipping Overview
Eatraw Organic Delivery now operates as a courier-based service, shipping a curated range of non-perishable products Australia-wide.
All orders are fulfilled and delivered via trusted third-party courier and postal partners. Eatraw Organic Delivery does not perform deliveries directly.
Shipping Rates
Shipping costs are automatically calculated and estimated at checkout based on:
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Parcel weight and dimensions
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Delivery postcode
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Courier rates applicable to your region
The final shipping price will be displayed before payment is completed.
Delivery Timeframes
Estimated delivery timeframes are displayed at checkout and are calculated based on the courier servicing your delivery region.
Delivery times may vary depending on:
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Courier network operations
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Delivery location
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Weather conditions or external disruptions
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Peak shipping periods
All delivery estimates are provided by the courier and are not guaranteed transit times.
Order Processing & Same-Day Dispatch
We aim to dispatch orders on the same business day where possible.
Orders placed Monday to Friday will typically be packed and dispatched the same day, provided they are received before our daily processing cut-off.
Orders placed:
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On weekends, or
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On public holidays
will be processed and dispatched on the next business day.
Courier Delivery
All orders are shipped via third-party couriers or postal services selected based on your delivery region.
Once your order has been dispatched, responsibility for delivery transfers to the courier provider.
Eatraw Organic Delivery is not responsible for delivery delays caused by courier operations, weather events, or circumstances outside our control.
Customers are responsible for ensuring shipping details entered at checkout are accurate and complete.
Tracking
Where available, tracking information will be provided once your order has been dispatched so you can monitor delivery progress directly with the courier.
Delivery Issues
If your parcel arrives damaged or incorrect, please contact us within 48 hours of delivery with:
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Order number
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Description of the issue
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Photographic evidence
We will work with you and the courier to resolve the matter as quickly as possible.
Contact
For shipping enquiries, please contact:
info@eatraworganicdelivery.com.au